Wednesday, March 2, 2011
snide, sarcastic SOB
This story deserves its own post because oh man, is it a doozy. Let's just say, that the fellow in this story is definitely the rudest that I have dealt with yet. Oh yeah, he is one of those kinds of people. Alright so let me set this up for you. Katie, my co-worker, has a man come through her line and asks if he can use a check. She informs him of our policy, which is that we do not accept checks EVER, under ANY CIRCUMSTANCES without a photo ID (the capitalization will become clear in a moment, no need to fret) He proceeds to tell her that he wants to speak to a manager about this, so he calls the manager up front for him. Nicole was the store manager at the time, so she comes up to see what is going on. Katie points her in his direction and this is where I become aware of what is going on, because they are standing all of 3 feet away from me and I can hear them very clearly. He goes on to give her this bull about how he wants to use a check, and the total is ONLY $2.50, but he doesn't have ID, so she should just let it slide, because I mean come one, it is ONLY $2.50. She very politely informs him that our policy is that we need ID and that we will unfortunately not be able to help him. He gets very snooty at this point and begins going on and on and on and ooon about how the total is only $2.50 and that she should just make an exception for him because he would have to drive all the way home to get his wallet and his wife sent him here for this stuff and it will just take forever. Nicole, again, tells him that we can't change the policy and he starts to get sassy. He starts asking "Oh, do you not trust me? Do you really think that I am going to steal this or something, I mean come one, it is TWO FIFTY, you can't just let it go? What? You think the check will bounce? I will give you my phone number, look, I even have a piece of mail here, is that really not enough?" (who the heck carries around mail with them and not their wallet anyways?) His tone was so unbelievably condescending and I was holding back the venomous lashings of my tongue with every word he spoke. Poor Nicole was just being berated but to her credit she stood strong and did not budge on the policy for him. He then got even more sarcastic and rude and began asking if there was a senior manager there, and when she said no, I'm the manager, he was like no, isn't there a senior manager. (all the italics really show how much of a stuck up snot this guy was) And she again told him no, I am the manager. He then went on to whine about driving all the way home, and proceeded to spout off this little gem, "Oh, so making me drive all the way back home is less important to you than keeping to your policy?" And then Nicole said the best thing ever, "Yes, it is." HA! It was glorious. But as if that was not clear enough, he had to be all snide about it and say, "Well, I guess the customer isn't always right." And as he was about to lay into Nicole all over again, I turned around to shut him up. I had had about as much as I could handle. I looked him right in the face and asked, "Why would you come to the grocery store without your wallet sir?" And to his credit, he did not miss a beat and looked right back at me and said, "Well I wish I wash a better man." But I came right back with, "Well, I wish we could budge on our policy, but we can't, and that's that." And turned back around. Oh man that shut him up and he left. But that is not even the end of the story! It gets even better folks. So after this happened and I finished taking care of my line, I picked up the baskets under my register to go put them away and to talk to my other co-worker Gabby, who had not heard all of this go down. So I go to her register and am about to give her the deets when HE comes walking up and points and me and very angrily says "What? You aren't open over there any more??" I was confused because, seeing as I was not at my register, that would be a pretty good indicator off the line NOT being open, and because I did not expect to see him so soon (it had literally been like 5 minutes) Just told him "No." He started to get really pissed and started going off about driving all the way home when I cut him short and said that both of the other registers were open and ready to help him(he was really just pissed because he wanted to make me help him to get me back for mouthing off to him but I didn't let him have that either). He shut up again and went through Gabby's line. I left because I wanted to punch him and couldn't stand to look at him anymore. So I went back to Katie's register, which he was right in front of, and she had not realized that he had come back, and was very loudly talking about how he shouldn't have been driving without a license anyways. I motioned for her to be quiet and pointed to him and she just stopped talking. I had to hold in my hysterical laughter at that jerk totally getting humiliated, because there is no way he didn't hear her. After the transaction was done, he turned around and with a slimy smile asked, "And what is your name?" I looked him right in the face and told him my name with a smile "And, what that manager's name?" I told him her's as well, and with a sarcastic thanks, he left. He just had to feel like he has won or something by asking my name, like I was in any way intimidated by such a spineless creep. I told that story about ten times that night alone and it still makes me angry just to think about that obnoxious man. I mean he lived in Wymount! That is literally a 3 minute drive! And he caused all this fuss just because he didn't want to drive home to get his wallet. So morals of the story are, don't forget your wallet when you go to the store, when the manager tells you no it means NO, and don't talk down to grocery store employees because they wont take it for very long.
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